Ordering FAQs

Ordering Online

Submit your order securely to us via this website. Credit cards will be authorized at the time your order is submitted; however, your card will not be charged until your order has been processed. Orders may be picked up at KU Campus Store at no additional cost.  Please see Shipping & Delivery for full listing of shipping options and rates.

Payment Options

KUBstore.com accepts: Visa, Mastercard, Discover, Bear Bucks, Bookstore accounts and KU Bookstore gift cards. KU Campus Store accepts: cash, personal checks, Visa, Mastercard, Discover, Bear Bucks, Bookstore accounts and KU Bookstore gift cards. 

To use your credit card online, please be sure to enter your name exactly as it appears on your credit card. Fill out your billing address as it appears on your credit card statement. We need this information to take your order and validate your credit card, but will charge your card only when the product is shipped. 

We are committed to providing our customers with the highest security regarding credit card and personal information. For this reason, the presenter of a credit card or check must be an authorized signer on the account.  ID will be requested for all unsigned credit cards. 

For parents who wish to allow their son or daughter to use their credit card, we recommend that you add them as an authorized user. Parents may also choose to place orders through our website that can be picked up free of charge at KU Campus Store.

Sales Tax

Pennsylvania sales tax is collected on all orders shipped within Pennsylvania. Keep in mind that textbooks and most apparel items are not taxable in Pennsylvania.

Restocking Fees

Orders not picked up within 1 week after the first day of class or within 1 week of email confirming your order is ready (whichever is later), will be returned to the shelves and subject to a 10% re-stocking fee.