Inclusive Access - Faculty Frequently Asked Questions (FAQ)

 WELCOME TO INCLUSIVE ACCESS!

 

 

You have chosen an Inclusive Access title for your course. This means that your required course materials will be available to your students digitally on the first day of class.  

 

WHAT ARE THE BENEFITS OF INCLUSIVE ACCESS?

 

This program supports initiatives aimed at reducing the overall cost of course materials by making them available to students below competitive market rates.  It ensures all student have access to the most up-to-date learning materials (and interactive content within the courseware) by the first day of class.  Affordability and access directly contribute to improved learning outcomes and student success.

 

HOW DO MY STUDENTS ACCESS THESE MATERIALS?

 

All Inclusive Access (IA) materials will be accessed by your students through a link provided in an email from KU Campus Store. This email will also contain a unique access code to each student. Publishers may also provide faculty with a code unique to their course.

  

HOW DO THEY PAY FOR INCLUSIVE ACCESS?

 

Students will be charged for their IA materials on their MyKU account with all other tuition and fees. Therefore, payment may already be resolved at the start of the semester.

 

If a student is a late add to your course, they will need to remit payment to the Office of Student Accounts.

 

Students may opt out of the program and purchase materials in another way. However, the IA price will be the lowest price available for your requested materials. Students opting out need to do so before the end of the add/drop period.

 

Students who do not opt out of the program by the end of the add/drop period will be expected to remit payment for course material through the office of student account.  

 

Students will receive email reminders and payment information from us during the first few weeks of the semester.

 

WHAT IF A STUDENT DROPS THE COURSE?

 

Students who drop the course during the normal drop period for the course will automatically be “opted out” and will be refunded for any course material charges.

 

WHAT IF A STUDENT DOESN’T WANT TO PARTICIPATE IN INCLUSIVE ACCESS?

 

Students may choose to opt out of this program. Before they do, we advise them that the graded assignments are only available through this program, and that once they opt out they will lose access to the lowest cost digital content available.

 

If they choose to opt out by the deadline (the last day of add/drop), they can use the email links we provide, or they can visit the Inclusive Access “opt-out” link on our store website kutztown.verbacompare.com.  Upon opting out, they will receive an email confirmation and they will not be billed.

 

FACULTY LOGITISTICS

 

1.     Who prompts the payment and when is payment due? Payment is billed by the Office of Student Accounts with all other tuition and fees. Therefore, once their MyKU account is paid in full, course materials are paid for.


2.     Where can students check if they paid? Students can look at their account on MyKU. 

 

3.     What happens if the student doesn't pay? Most students are paid by the start of the semester. Typically, only late adds to your course will need to remit payment by the end of the add/drop period. If payment isn’t received by the end of add/drop, the publisher will suspend the student’s access. 

 

4.     Can a student who has opted out choose to opt back in?  Yes, they can opt back in during the add/drop period. After this timeframe they would need to contact KU Campus Store to do opt back in. 

 

5.     Will they lose the assignments that they've already completed if access is suspended?  Students will not lose access to their work/assignments.  When students remit payment and login with the same user id, access to their course materials and related assignments will resume.   

 

6.     Who monitors the payment and how will I know when they paid?  KU Campus Store will be using software called Verba Connect to manage the email communications and program enrollment (add/drops and opt outs).   KU Campus Store will coordinate the payment process and notify the publisher of any students who have not paid by the deadline.  The publisher will suspend access until payment is made.  Students will receive multiple communications from the store before access is disrupted

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7.     Will they have access to any materials that are less expensive than this program?  The prices offered in this program will be the least expensive way your students can access their required course materials.  If you receive feedback that students are finding cheaper materials from other places (with a direct edition match), please let us know. In this unlikely scenario, we would work to re-negotiate pricing with the publisher and honor the lower price to all students in the program.

 

8.    Will students be able to purchase a printed version of the e-text?  The publisher allows the campus store to sell a limited number of print upgrades of the digital version.  These print upgrades may be sold to students in the inclusive access program, after the opt-out period has ended and their inclusive access payment has been verified.

 

WHERE CAN THEY GO IF THEY HAVE MORE QUESTIONS?  

 

For additional information and details, please visit our store in the McFarland Student Union, contact the Inclusive Access representative atjdowning@kutztown.edu, or email us at bookstore@kutztown.edu.